SLINKOR provides support for product quality issues and order-related concerns. If you believe your product has a quality issue, please contact us with your order number, product photos and a description of the issue.

If your item arrives damaged, please contact us as soon as possible with photos of the product, packaging and shipping label. This helps our team review the issue and provide a suitable solution.

If you received an incorrect item or your order is missing parts, please contact SLINKOR support with your order number and photos of the package contents.

Warranty support may apply to product quality issues, manufacturing defects or order-related problems confirmed after review by SLINKOR support.

Damage caused by incorrect installation, misuse, modification, accidents, improper storage, normal wear or use on unsuitable surfaces may not be covered.

Complimentary and promotional items 

Complimentary items, promotional gifts, and products supplied free of charge are not covered by SLINKOR’s voluntary limited warranty unless expressly stated otherwise. This does not exclude, restrict or modify any rights or remedies that cannot be excluded under the Australian Consumer Law.

Warranty support for OEM, customized or wholesale orders may depend on the product type, order agreement, usage condition and issue details.

Before submitting a warranty request, please prepare your order number, product photos, packaging photos and a short description of the issue.

After receiving your request, our team will review the information and may ask for additional photos or details before providing the next steps.

Depending on the issue and review result, SLINKOR may provide troubleshooting support, replacement parts, product replacement or another suitable solution.

Please contact SLINKOR support before returning any product. Returns or warranty claims sent without confirmation may take longer to process.